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Intelligent Work Order
Work Order Flexible + Intelligent Flow to Meet the Needs of Individual Chemical Orders
What Requirements Can the Work Order System Meet?
Provide a Better Experience
- Omnichannel work order initiation
- Real-time reminder, get work order progress feedback at any time
- Email communication, participate in problem-solving
Quick Processing Solution
- Initiate work order, upgrade and coordinate problem
- Work order promotion flexible flow, docking key people
- Check ticket history and keep track of progress
Get Timely Feedback
- Accurately obtain user feedback and participate in work order collaboration
- Communicate with users in time to ensure problem-solving
Improve Management Efficiency
- Multiple custom fields to meet the enterprise personalized process
- Comprehensive statistical reports to help managers optimize service processes
- Customer service problem processing process standardized, the efficiency of each department at a glance
Flexible Work Order Configuration
- Native workflow engine, graphical drag and drop design, easy to deal with a variety of complex processes, greatly improved efficiency and flexibility
- Rich component types, custom business fields according to the actual scene, fully meet all kinds of information input needs
- Flexible work order template and multi-type work order form, customized volunteer order view display, accurate processing of customer demands
Multiple Intelligent Allocation Strategies
- A variety of work order allocation methods, such as average allocation, random allocation, autonomous receipt, supplement allocation, and frequent customer priority, maximize the business needs of the enterprise. They support the preset node handlers, manual assignment, and idle personnel to take the initiative to grab orders.
- Multidimensional configuration of SLA high standard service objectives, a variety of response actions, strong supervision of business processing personnel to complete the set service objectives on time, to assist managers to make timely countermeasures
- System message, SMS, email, Dingtalk, enterprise WeChat and other reminder methods, one key attention and urge the problem of work order, efficient follow-up, continuous tracking
Access, Flow, Monitoring, Statistics
- Unified access and management of work orders submitted by PC/ mobile web pages, WeChat official account and other channels
- Single key delivery, to achieve multiple departments in series, greatly improve the operation efficiency
- Open data with external systems to achieve cross-departmental, cross-system closed-loop flow, and ensure customer service quality
- From the creation of work order to the flow of the whole process monitoring, keeping marks, the operation is clearly visible, the whole service is visualized
- Multidimensional flexible statistics of business data, driving enterprises to refine operations
Extend the Service Scene to the Customer Site
- The two scenarios of work order management and field service are integrated, online order delivery and circulation are carried out, and offline customer on-site
- implementation processing is carried out, connecting online and offline, and serving customers anytime and anywhere
- Fully open up the data link between enterprises, service providers and field service personnel to achieve efficient collaboration
- Seamless docking Dingtalk, enterprise WeChat and other third-party office systems to achieve data penetration
Partners
